Talk to a human,
not a ticket queue.
Stuck on a deploy, weighing a plan, or planning a launch? Ping us on Discord for a quick back-and-forth, or email anything that needs detail. Real people, fast replies.
Chat on Discord
The fastest way to reach us. Add zerakir and send a message — ideal for quick questions and live debugging.
zerakir
Email us
Best for billing, detailed reports, or anything you'd rather put in writing. Attach screenshots and logs — we reply within one business day.
support@arcalix.ukWhat to include
A little context up front means we can fix things on the first reply instead of the third.
- Your studio name and the account email
- What you expected versus what actually happened
- Build version, platform, and any error message or screenshot
- For billing: the invoice or payment reference
Common answers
Plenty of questions are already covered — these might save you a message.