1. Who we are
Arcalix (the "Service", "we", "us" or "our") is operated by Arcalix Limited, a company registered in United Kingdom under company number 16423894, with its registered office at First Floor Office, 3 Hornton Place, London, United Kingdom, W8 4LZ.
You can contact us at support@arcalix.uk.
2. Definitions
- Studio — the account that subscribes to and uses the Service, and on whose behalf you act.
- Plan — a subscription tier (for example Starter, Pro or Enterprise) defining your storage, file-size, download-speed and team limits.
- Service / one-time service — a discrete, non-subscription product such as EV Code Signing or a Game Launcher.
- Content — files, patches, binaries, metadata and other material you upload to or distribute through the Service.
- CDN — the content delivery network over which your Content is cached and served to end users.
3. Eligibility & accounts
You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business and professional use by game studios and developers.
You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity that occurs under your account. You must notify us promptly of any unauthorised use. We apply reasonable security measures, including temporary lockout after repeated failed sign-in attempts.
4. The service
Arcalix lets you upload game patches and related files and distribute them to your end users over a global CDN. Your Plan determines your entitlements (such as storage quota, maximum file size, download speed and number of team members). We may improve, change or discontinue features from time to time; where a change is material and adverse, we will give you reasonable notice.
5. Subscriptions & billing
Plans are offered on a monthly or yearly billing cycle and are priced in euro (EUR). Unless you cancel, your subscription renews automatically at the end of each cycle at the then-current price, and the applicable payment method is charged (or, for cryptocurrency, a renewal invoice is issued).
You may upgrade or downgrade your Plan. Changes take effect as described at the point of change. We may change Plan pricing or features; we will give you reasonable advance notice and any change applies from your next renewal.
6. Payments (card & crypto)
Card and wallet payments
Card, Apple Pay, Google Pay and PayPal payments are processed by Paddle.com Market Ltd, which acts as the merchant of record (the seller) for those transactions, handles billing and applicable taxes, and issues receipts. Your use of that payment method is also subject to the payment provider's own buyer terms. We do not receive or store your full card details.
Cryptocurrency payments
Cryptocurrency payments are processed through our crypto payment gateway (ATLOS). Cryptocurrency payments are final and irreversible and cannot be charged back. Because no payment method is held on file, a recurring crypto subscription renews when you pay a new renewal invoice; if a renewal is not paid before the current period ends, access lapses and you must renew manually to restore it.
7. One-time services
We also offer one-time, manually fulfilled services such as EV Code Signing and Game Launchers. These are delivered through a human workflow. Because work begins (or a certificate is issued) shortly after purchase, one-time services are non-refundable once fulfilment has begun, except where required by law. See the Refund & Cancellation Policy.
8. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy, which forms part of these terms. Among other things, you must not distribute malware or infringing material, or use the Service for unlawful purposes. We may remove Content and suspend access for breaches.
9. Your content & licence
You retain all ownership of your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, cache, transmit and distribute your Content solely as needed to operate and provide the Service (including via the CDN and our infrastructure providers).
You represent and warrant that you own or have all necessary rights to your Content and that distributing it through the Service does not infringe any third party's rights or breach any law. You are solely responsible for your Content and for maintaining your own backups.
10. Service availability
We work hard to keep the Service fast and available and rely on a global edge network to do so. However, the Service is provided on a commercially reasonable, "best-effort" basis and we do not offer a contractual service-level agreement (SLA) or guaranteed uptime under these terms. Any availability figures we publish are targets, not guarantees. The Service may be unavailable during maintenance, or due to factors outside our reasonable control.
11. Suspension & termination
If a subscription payment fails, we may temporarily reduce your download speed while the payment is resolved. If the amount remains unpaid for 7 days, we may suspend distribution of your Content (including removing it from the CDN) until payment is made. Restoring payment lifts the restriction.
We may also suspend or terminate your account, or remove Content, if you materially breach these terms or the Acceptable Use Policy, if required by law, or to protect the Service or other users. We will give notice where reasonably practicable.
On termination, your right to use the Service ends and we may delete your Content after a reasonable period. Sections that by their nature should survive (including content licence as needed for wind-down, liability, indemnity and governing law) survive termination.
12. Cancellation & refunds
You can cancel your subscription at any time from your account. When you cancel, your subscription will not renew and your access continues until the end of the current paid billing period. Subscriptions are otherwise non-refundable. Full details, including your statutory rights, are in the Refund & Cancellation Policy.
13. Disclaimers & liability
Except as expressly stated and to the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.
Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud). Subject to that, we are not liable for loss of profits, revenue, data or goodwill, or for any indirect or consequential loss; and our total aggregate liability arising out of or in connection with the Service is limited to the amounts you paid to us for the Service in the 12 months before the event giving rise to the claim.
If you are a consumer, you have legal rights that these terms do not affect.
14. Indemnity
You agree to indemnify and hold us harmless from claims, damages and reasonable costs arising out of your Content, your use of the Service, or your breach of these terms or the Acceptable Use Policy.
15. Changes to these terms
We may update these terms from time to time. If we make a material change, we will take reasonable steps to notify you (for example by email or an in-product notice). Changes take effect from the "last updated" date shown above, and your continued use of the Service after that date means you accept the updated terms.
16. Governing law & disputes
These terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere, you may also have the protection of mandatory laws of your country of residence.